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Hi! My name is ***** ***** I can assist you with this. I may need some additional information from you first in order to give a complete answer.
Try turning up the temp set to a warmer setting and tell me at what temp it doesn't freeze? Are you sure that the setting is not for Fahrenheit here? It may be just something that simple. Get back to me once you check that out and we can go from there. I can provide someone to contact about a repair if that is needed. All follow ups are included in our fee.
It seems like the fridge is working fine, but reading in the wrong scale. Do you have the Operator's Manual? I am in Northern California and it is 1 A.M. here. Just got up to check my yard as we have over a foot of new snow! I will be holed up here for a few days it seem!