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Hi! My name is ***** ***** I can assist you with this. I may need some additional information from you first in order to give a complete answer.
Sorry about the car thing. "Pearl" thinks they are all about cars. I do think this might be easier to resolve using a phone chat where I can discuss the mechanics of how to resolve this. I have a shop of my own and do these all the time. Just a bit more on the fee, but no time limit or onumber of calls needed to resolve the issue. If that doesn't work for you I can continue to assist you in this venue. All follow ups are included in our fee.