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gene
gene, RV Mechanic
Category: RV
Satisfied Customers: 1100
Experience:  28 yrs exp in the industry
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We have a brand new 2017 keystone campfire 29FK. We parked

Customer Question

We have a brand new 2017 keystone campfire 29FK. We parked it int he driveway and lowered the jacks with the remote control. Now we need to move the camper and cannot retract the leveling jacks. help!
JA: What's the make/model/year of your RV?
Customer: 2017 29FK
JA: What is the model/year of your RV?
Customer: We used the remote control but with no success.
JA: What year is your RV?
Customer: 2017
JA: Are you fixing your RV yourself? What have you tried so far?
Customer: We tried using the remote, nothing else
JA: Anything else you want the mechanic to know before I connect you?
Customer: no
Submitted: 23 days ago.
Category: RV
Expert:  Randall replied 23 days ago.

Hi! My name is ***** ***** I can assist you with this. I may need some additional information from you first in order to give a complete answer.

Expert:  Randall replied 23 days ago.

Do you have the shore cord plugged in or not? One battery or two? What happens when you try to move the jacks? Get back to me with this information and I can assist you further.