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Hi! My name is ***** ***** I can assist you with this. I may need some additional information from you first in order to give a complete answer.
Sorry for the delay in someone getting to your question here. I was gone for a few days and perhaps some of the other techs were off as well. Do you have a 12 VDC test light or small digital multimeter for some testing? About $5 and $20 or so at most hardware stores and easy to use. I can direct you in some tests and see if we can track this down. All follow ups are included in our fee and fully expected.