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Hi my name is Robert...
Sorry for the delay..... Just SO I understand you have NO AC power when you are plugged into shore power but everything works fine running the generator? Also you have a cord that you physically have to plug in for the generator OR is it automatic? Also are you using any type of adapters or cords on the main cord you plug in with???
I see you have requested a phone service, there is an additional fee for that, I will send you a request, if you do not want to do the phone service I can help you in this format....
Not my rules and I only get a portion of what you paid. I would be more then happy to help you in this format. The phone service is an "additional" service the company offers, most customers do the chat portion and then if needed request a phone call.
IF you want me to help you in this format then please answer my questions from earlier..... Just SO I understand you have NO AC power when you are plugged into shore power but everything works fine running the generator? Also you have a cord that you physically have to plug in for the generator OR is it automatic? Also are you using any type of adapters or cords on the main cord you plug in with???
So what power source are you plugging into are you using a 30 or 50 amp service OR are you using any adapters on the main cord you plug in with?
Trying to picture how your incoming AC power is wired up, some RV' s will have a ATS which is an Automatic Transfer Switch it detects the incoming power source and switches between shore and generator power. IF you have to plug a cord in for the generator I doubt you have one but you may have a relay where the main cord is coming into the breaker panel. Need to follow the shore cord and look for any junction boxes or where the cable is coming into the breaker panel and see if you have your AC voltage. Make sure the source is good as well, I also might get a polarity checker and plug it into the outlets with the shore cord plugged into power and see if there is a wiring fault. Have to follow the path of power through the cord to the breaker panel. At some point it might be wired in with the generator if you have to plug the shore cord in to allow power into the RV. Robert
The problem as to be with the supply or at the point where the shore cord is connected to the RV. Try and follow the cord and see where the connection point is, that should be where you are losing the AC power assuming your power supply is good. Try and narrow it down if you can. Let me know if you still need more help... Robert
If a wire at some point was touching or a wire has come off or you are losing ground the polarity checker will pick it up. Places like Home Depot have them for a few dollars, it simply plugs into the outlets and will light up if there is a fault or if the wiring is correct. I really think you have a bad connection point where the cord is connected if everything is working OK with the generator or the supply is not right. You have to follow the cord and the path of the AC voltage.
Have to find the point where the shore cord is connected, it could be in that outside box so that would be one area to check. You would see the other end of the shore cord going to that outside box and then it would have to be connected to allow the AC power in for the generator.... Robert
What you would do is plug the shore cord in and then go check the polarity inside the RV at the outlets. Chances are it is fine but for your condition with the generator allowing AC power into the RV you have to check the supply, check the outlets inside the RV, if the polarity checker does not light up at all there is NO power making it inside the RV then you have to go to the point where the cord is coming in and check the connection out.... Robert