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Hi my name is Robert...
Who is the manufacturer of the Jacks? IT should say on the control pad...
Yes the control panel you use to operate the jacks, what does it say on it???
Sorry I can not do a phone service IF I do not even know what system you have, I would have to see if there is a manual retract procedure. I am going to opt out of the question so other experts can respond. Maybe another expert will take the call... Robert
What is the name on the control pad where you operate the jacks? Power Gear or Lippert or HWH or another brand? Get back to me with that information and I can assist you further.
O.K..........what else does it say? They have quite a few different systems. Or you can describe what is on the left side of the touchpad.
10-4...........take a look at the attached link and tell me if this is your touchpad. IF so, print out a copy of this manual. http://www.hwh.com/ml33832.pdf
Print that out and take a few minutes to read the trouble shooting section so you know what I am talking about when I get back to you.
O.K...........can you at least read through that part now?
Once you do, then describe to me what the touchpad is doing when you try to retract the jacks.
Once I know the symptoms you are having, I can give you some idea of the problem and fix.
I have been waiting for you to answer my previous question...........did you miss that? I asked you what was the description of the symptoms you were having? Based on the manual........
Just checking back in to see if you were able to resolve this as I hadn't heard back from you? If you still need some assistance, please let me know. Thanks!