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The AC heating element may have gone bad but, it would be unusual for both that and the DC element to go bad at the same time. More likely it is in the controls for this. You can do some testing on this with a small digital multimeter as long as you can easily get to the rear of the fridge and access the lead for the elements. Most of the time you can by removing the outside inspection panel. Le me know if that is an option and we can go from there. All follow ups are included in our fee.
Since I never heard back from you, I am thinking you were able to resolve this issue, but if not, please get back to me and I can assist you in tracking down the problem.