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Hi! My name is ***** ***** I can assist you with this. I may need some additional information from you first in order to give a complete answer.
Can you attach a photo of your battery area so I can see what you are dealing with?
Just checking back in to see if you perhaps missed my earlier responses to your question? I can help you resolve this if you still need some assistance here.
O.K........does the battery tray pull out on yours or not? Attach a photo of the batteries to your post if you can using the paperclip icon. That way I can see what you have and direct you in this. Not that hard.
Once you open up the top of the compartment, you can removed them from the top. That step is held in by two large screws that you take loose. Take the negative cable off first and then remove the others. Take a photo of them first or make a good diagram so you get them hooked up correctly again. I will make a phone chat offer for you in case you think that might be more helpful.