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Hi my name is Robert...
It really sounds like the control box is the problem, if you have voltage one way and not the other then I suspect the awning motor is fine and it is going to be the control box. I would verify this by jumping DC voltage direct to the motor leads, the awning should want to run in or out, swap the the jumper leads and see if it goes the other way, if not bad motor. You can use a charged 12 volt drill battery and some wires to jump the motor. Also check the switch, pull it out and make sure the connectors are not bent, I have seen cases where the switch is installed and the wires will bend from hitting the inside wall and the switch might not work properly. IF you can jump the awning motor and have no power when the switch is pressed one way then bad control box... Hope this helps some, IF you need to run it in manually please let me know...... Robert
Hi... Was just checking in to see if my answer helped??? IF you have more questions or concerns please feel free to contact me, follow ups are included.... Robert