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Hi! My name is ***** ***** I can assist you with this. I may need some additional information from you first in order to give a complete answer.
Whose system is this? And if an Atwood, which one? Attach a photo of your remote if you aren't sure. Use the paperclip icon.
I am wondering if you perhaps missed my earlier response to your question and I am just checking back in to see if you were able to resolve this issue or do you still need some additional input from me here?