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Hi! My name is ***** ***** I can assist you with this. I may need some additional information from you first in order to give a complete answer.
Do you have a small digital multimeter for some testing? That is the quickest way to track this down. And if you can attach a photo of the battery wiring to your post using the paperclip icon I might be able to spot something here.
One of the most common causes of this is that you didn't hit the battery disconnect solenoid switch again to place the batteries back into the service loop. Check that and see if this restores power. Get back to me if you are still having an issue and we can dig deeper into this.
Just checking back in to see if you were able to contact them about a good replacement? If you need more input from me here on this please let me know. Thanks!