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Hi! My name is ***** ***** I can assist you with this. I may need some additional information from you first in order to give a complete answer.
Is this an HWH slide system?
HWH is one of the companies who make slide hardware and jacks for the various manufacturers. Power Gear and Lippert and two others. They vary from year to year and model to model. Once I know whose system you have I can give you more information here. It should say in your Owner's Manual. Sometimes it says on the touchpad or key switch or rocker switch.