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Hi! My name is ***** ***** I can assist you with this. I may need some additional information from you first in order to give a complete answer.
You are correct and you will need to manually retract the jacks and then reset the system. Do you have the Operator's Manual for this or not?
I think you might want to call in a good mobile tech here it assist you Sharon. This is kind of a challenge for most people who aren't half your age. Most RV parks can recommend someone for you that they know will do a good job. What do you think?
You may request a refund here as we have a 100% satisfaction guarantee. I am just trying to have you get this resolved quickly and you need some "hands on" help here. Way too many things that might have to be done and manually retracting the jacks if you haven't done it before is not that easy to do........hence my suggestion for a mobile tech OR get the dealer to send out someone. They should have gone over all this with you when you purchased the unit. You mentioned you already have the information from Lippert, so not much more I can do here.