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Hi! My name is ***** ***** I can assist you with this. I may need some additional information from you first in order to give a complete answer.
What happens when you try Zone 2? Any error codes or does the display flash or go blank?
Since I didn't hear back from you I am thinking you were able to resolve this issue, but if not, please get back to me. I will offer you a phone chat option as well as that may help and some of our customers prefer this.