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gene, RV Mechanic
Category: RV
Satisfied Customers: 1100
Experience:  28 yrs exp in the industry
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Electric awning won't close, Keystone Hornet Platinum 2012,

Customer Question

Electric awning won't close
JA: What's the make/model/year of your RV?
Customer: Keystone Hornet Platinum 2012
JA: What is the model of your '12 RV?
Customer: HO31RBDS12
JA: Are you fixing your RV yourself? What have you tried so far?
Customer: Removed 2 screws from right end of awning as instructed in manual
JA: Anything else you want the mechanic to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: RV
Expert:  Randall replied 1 month ago.

Is the motor coming on and just not moving the awning? Please descibe what is happening if that isn't the issue here.

Expert:  Randall replied 1 month ago.

Since I didn't hear back from you I am thinking you were able to resolve this issue, but if not, please get back to me. I will offer you a phone chat option as well as that may help and some of our customers prefer this.

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