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Hi! My name is ***** ***** I can assist you with this. I may need some additional information from you first in order to give a complete answer.
I have been out all day and just got home...........and I see nobody has gotten to your question yet. Do you still need some assistance or did you get this resolved?
Are there any lights flashing on the touchpad? This is usually easier to do with a small digital multimeter like you can find at most hardware stores. About $20 or so and easy to use. I can tell you that most of these problems are battery or cable issues. IF the batteries are viable and fully charged, I would disconnect the cable into the touchpad and let it sit for about 5 minutes and then plug it back in again and try to reset the system after you turn it off and then back on again.
If you don't know if the batteries are in good condition, then you are just guessing. Failing batteries and dirty cables are the main cause of all leveling system problems. We always start with testing and examining those in my shop on ANY electrical issue. It can be a bad connection on the touchpad or at the control module as well, hence the reason for disconnecting them and re-connecting them again.
It might be just a defective touchpad. Those can fail at any time. Being that new it should be under warranty still. Let me check in the morning and see if I can find any testing specs for that pad and if so, I will get back to you.