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Hi! My name is ***** ***** I can assist you with this. I may need some additional information from you first in order to give a complete answer.
Do you have the make and model number off the roller so I know which one you have? It sounds like the spring tension has broken or come loose inside. There is the motor on one side and the spring that helps hold it in and wind it up on the other side. If you can get back to me with the above information I can give you more on this. All follow ups are included in our fee.
Not if this is something out of the U.S..........we have window awnings on the sides of the coach.
I am pretty sure these are all built the same way, but I will opt out of this and allow another tech to offer something if they can. Thanks for bringing your question to Just Answer.