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Hi! My name is ***** ***** I can assist you with this. I may need some additional information from you first in order to give a complete answer.
On most of those this is a "No Cool" code. Get back to me with the model number and I can give you a reset procedure for this.
Just wondering if you perhaps missed my previous response to your question? If you still need some input from me and assistance in resolving this, please get back to me here. Thanks.