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Hi! My name is ***** ***** I can assist you with this. I may need some additional information from you first in order to give a complete answer.
The wires that were burned up.........what are they hooked up to? I am getting that you have an automatic transfer switch for switching between the generator and the shore power source. Is this a 30 amp transfer switch or a 50 amp version? We can do some testing if you have a small digital multimeter like you can find at most hardware stores for about $20 or so. Get back to me when you are ready to test and we can sort this out. All follow ups are included in our fee.