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Hi! My name is ***** ***** I can assist you with this. I may need some additional information from you first in order to give a complete answer.
You should be able to go back to your e-mail and retreive that and the link I just sent you. Let this thread go. I did provide my phone number as well for a phone call.
Just wondering if you were able to resolve this issue since I didn't hear back from you? If not, please let me know and we can sort this out. I will also offer a phone chat option for you in case you feel that would be more helpful here.