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What exactly do you mean when you say "not sitting right" here?
Is this an all electric slide unit or hydraulic model?
This can be one of two things. On models with twin gear tracks underneath this can happen when the roll pin shears and the racking mechanism is messed up. That is what keeps the room moving in the same direction and speed. Some models like HWH use a racking valve on the hydraulic section between the arms to do this.
Just wondering if you were able to resolve this issue since I didn't hear back from you? If not, please let me know and we can sort this out. I will also offer a phone chat option for you in case you feel that would be more helpful here.