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Is this a HappiJac unit? When you say "will not work" please tell me what happens when you hit the control. Any noise in the motor at all?
HappiJac makes some of these bed slides. Any make on that remote?
I am going to have to opt out of this question as I have on information on that system. I don't find any online either. I am wondering if they are still in business? Sorry I wasn't able to assist more here. Hopefully, another tech here has some knowledge on these.