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Hi my name is ***** ***** I will be happy to assist with this today.I apologize for any delay.My info is limited on this here but I saw no one else had posted and wanted to see if I could help in any way on this.
If you havent yet check for any restrictions that may be blocking the slide from operating properly.I have seen issues with debris blocking the slides as well as bent tracks for the slides.If this has already been checked and found to be o.k. let me know.
Let me know if you need anything else and feel free to rate my help here as this is how I receive credit for my time.Thanks Pete