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Sorry to say, they don't service parts for these except for the turntable. Hard to believe! In the shop we just go to Walmart and find a good one to replace it with and one we CAN get parts for. The only other possible thing you can try is to look on E-Bay for a used one. Sorry that wan't the best news here. Please get back to me if you need additional input as all follow ups are included in our fee.
You might find another brand that might work.........a repair facility might be able to tell you that.
Just checking back in to see if you were able to resolve this issue or do you still need some additional input from me here?