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Randall, RVIA Certification
Category: RV
Satisfied Customers: 10272
Experience:  RVDA/RVIA Master Certified Technician with many years experience.
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I have a new 2016 Jayco Pinnacle. If I plug in to shore

Customer Question

I have a new 2016 Jayco Pinnacle. If I plug in to shore power I get no power in the unit, if I start the generator I get power. What's up??
Submitted: 3 months ago.
Category: RV
Expert:  Randall replied 3 months ago.

That is usually a problem with the automatic transfer switch OR the power source. Check that first and be sure that there IS good power OUT of the receptacle. IF so, then testing the transfer switch would be the next thing. IF you aren't getting good power INTO that and the source is good, then the plug or cord is suspect.

Expert:  Randall replied 3 months ago.

IF this has a cord reel that is a suspect as well...........

Expert:  Randall replied 3 months ago.

Just checking back in to see if you were able to resolve this issue or do you still need some additional input from me here?

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