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That is usually caused by low battery voltage. IF the batteries are over 3 years old there is a good chance they may need replacement and some load testing would tell you that. Most places that sell batteries can test them for you. IF you take them out, be sure you make a good diagram first or take some photos as this is easy to get wrong if you don't. When you repond, please include the make of your jacks and any number off the touch pad so I know which system you have. All follow ups are included in our fee.
Just checking back in to see if you were able to resolve this issue or do you still need more input from me here?