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Possible..........what is the model of your A/C and thermostat? Or is this a direct ceiling unit? Get back to me with this information and I can direct you further in some easy testing. All follow ups are included in our fee.
I got that.........there are dozens of models. I need specific information. Attach a photo if you aren't sure.
Is the thermostat digital or analog?
Yes..........just attach it to your post.
Pull the cover off and give me the part number off the board. It may be on the rear of the unit. It should start with "310....." so I know which version you have.
Just checking back in to see if you may have missed my response to your question a few days ago? If you still need some assistance and input from me here, please get back to me. Thanks!