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I can make a phone chat offer for you...........
I noticed that you haven't gotten back to me relating to your question and I am wondering if you saw my earlier response to you a few days ago? Were you able to get this issue resolved or do you still need some input from me here?
A phone call is an extra option and not part of the $29 fee. Still all things considered it is WAY cheaper than a trip to the shop! Not a problem, I will ask them to issue a refund. Sorry it didn't work out for you, but it has for nearly 10,000 other customers I have personally assisted over the last 7 years.