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I can offer you a phone chat option...........and please have the make and model of your fridge ready. Thanks!
On the water issue..........the low point drains are open or uncapped. Turn off the valves or put the caps back on. That should resolve this. Be sure that the winterizing valve(s) are in the correct position. When I call let me know if you have one, two or three valves on the back of the water heater for this.
Just checking back in to see if you were able to resolve this issue or do you still need some additional input from me here?