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Hi my name is Robert.....
What I always try to do first is jump power direct to the motor wires and see if the awning will move, swapping the jumper wires will make it run in the opposite direction. A 12 volt drill batter can accomplish this, if not there is another procedure you can do, for Dometic click HERE and see page 3 it will explain the manual retract without power. Hope this helps, IF you have more questions or concerns please feel free to contact me, IF you are satisfied with my efforts please feel free to select a rating, it is the only way I get credit for helping... Robert