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Hi my name is Robert....
IF you start the generator does everything work normally?
SO you mentioned that if you hit the invert button you get power to the outlets?
An inverter allows you to have AC power when you are unplugged it will also charge the battery when you are plugged in... A power converter will take the AC voltage and make the DC voltage and charge the battery, without the AC voltage the converter can not charge the battery.
Normally you would have a transfer switch it switches the AC power between shore and generator, if you are on a 50 amp service it is possible you are missing one hot leg. A 50 amp service is two 110 hot legs coming in. From there the voltage will go to the breaker panel and IF you have an inverter some will pass through the inverter.
The transfer switch could be next to the shore cord outside or can be inside, under the bed, behind the breaker panel etc, the shore and generator cord will go right to it.
I am a little confused on the comment about "If I push the invert but I get power"... Are you getting voltage when the inverter is ON? Really need to know the make and model of the inverter or converter.... Robert
Yes I would trace the incoming AC voltage to the transfer switch and then out, you should have two hots at 110 if you are missing one of the hots then it would be an issue.... I doubt the issue is after the breaker panel as everything works on inverter... Robert
Sounds good, I am around daily and respond when I can.... Robert