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Hi my name is Robert...
I think you are trying to say that the freezer is getting cold and the box is not? Have you tried running it on BOTH LP and AC power?
Do you hear a gurgle when you turn it on, smell ammonia or see a yellowish powder on the back of the fridge?
When the fridge is running can you hear the fans going?
Follow ups are included, this might take some going back and forth...... Robert