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Hi my name is Robert....
So are you talking about the disconnect switch near the entry door? When you hit that switch do you hear a "click" each time coming from another area?
The reason I ask is some will have a switch at the battery and many others will have a switch inside the RV next to the step switch, above the entry door in a cabinet or on the monitor panel. Please keep in mind follow ups are included and it might take some going back and forth.... Robert