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Did you check the AC voltage AT the plugin? I would start there and check the polarity as well. Use a small digital multimeter like you can find at most hardware stores. About $20 or so. And please include the make and model of your panel here that you are referring to so I can grab a manual for that. All follow ups are included in our fee.
Were you able to check this out with a meter? And if you need more on this, will you please include what version of the load shed device you have. Most are made by Intelitec and that way I can give you the error code designation.
Part of the problem is that some customers don't understand how our system works. It is a "give and take" exchange.....we start with some simple things and work towards the more complex until we get to a solution. When the customer doesn't respond to our initial suggestion, we don't know if that is because they are too busy or just don't have the multimeter. ALMOST never, is the answer given in one exchange due to the fact we don't usually get enough information on the question. Sorry for the misunderstanding on this. You don't get charged unless you give a positive rating.....and I understand on this you won't. No hard feelings. I hope that better explains how our system works. I have assisted thousands of satisfied customers in my 6 years on this site. Be safe!