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My name is ***** ***** I am a professional here at Just Answer. I noticed that your question was not getting a response and thought I would see if you still need help with this.I apologize for the delay and I hope I can still assist you with this here.
My info is limited on your model here but I see no one else has responded and thought I would see if I can help here.
On some models if the generator oil level is low this will cause this type of fault here.If you have not checked the oil level I would check it and see if it is found to be low needing refilled.If this was done already and found o.k. let me know.