Hi: Thank you for coming to Just Answer with your question. My name is Randall and perhaps I can assist you with this issue.
When was the last time you checked the batteries? These need to be load tested and the cable connections cleaned at least once a year. Steps are very reliable and usually most of these problems are battery related. Check that out first and then get back to me if this persists and we can go from there. All follow ups are included in our fee. No limit as to time or number of responses needed here. If you need to get back to me please include the make and model of your steps.
just took the plug apart from the motor and scraped what i could off and put back to gether..it works but still is slow like the motor is going out.......so what is the prob ??????????????????