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I would try a Camping World they should be an authorized dometic dealer for Dometic. They should be able to get you any parts and ship them to you. I would still measure the awning center of arm to center of arm and the length of the arm. They also might need the serial number of the awning, many times you will find a sticker on the tube of the awning after it is fully extended... Hope this helps some, normally dometic will not sell parts directly to the public... Robert