How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Randall Your Own Question

Randall
Randall, RVIA Certification
Category: RV
Satisfied Customers: 8283
Experience:  RVDA/RVIA Master Certified Technician with many years experience.
21664427
Type Your RV Question Here...
Randall is online now
A new question is answered every 9 seconds

I have a Suburban Model SW6DE Direct vent Gas water heater

Resolved Question:

I have a Suburban Model SW6DE Direct vent Gas water heater in my 2010 Surveyor Trailer.
The unit will not start. I turn the switch on the inside to on and the reset button is not turning red. I opened the unit on the outside of trailer and the burner is not lighting and I do not smell gas. It is not making that clicking sound either.

Last nite I switched over to another propane tank because first one was empty. Unit was working prior to me switching tanks. I did not turn off the unit inside before I switched tanks.

I have pushed the reset button on the unit. I also noticed there was another on/off switch in the outside of trailer with the unit that was turned to off.
I switched that to on and tried to start unit - nothing
I switched it back to off - nothing.

Other gas appliances in trailer are working.
Any ideas?
Submitted: 2 years ago.
Category: RV
Expert:  Randall replied 2 years ago.
Hi: Thank you for coming to Just Answer with your question. My name is XXXXX XXXXX perhaps I can assist you with this issue.

The other switch out on the unit is for the AC mode. The first thing to check is the fuse in the power center. That controls the power to the switch. If you have a 12 VDC test light this is pretty easy to track down. Those are about $5 at most automotive or hardware stores. Go HERE for a copy of the Service Manual which covers this model. I would print out a copy or at least Bookmark this so you can come right back to it.

If you have a good fuse then we can track the power down to see where it isn't getting through. Follow ups are included in our fee. R.J.
Customer: replied 2 years ago.

should ac switch be on or off?

I will check fuses and get back with you...if I do not respond with answers back to you within next 30 Min--I will get answers tomorrow a.m. Its now 10:53.

Expert:  Randall replied 2 years ago.
Not a problem..........no hurry. If you want to use the water heater on AC mode instead of LP mode you leave it on. You can use both. I will watch for your post. R.J.
Customer: replied 2 years ago.

I didn't have the thing to check the fuses with, but I checked each fuse by interchanging with one I knew was good/and also the lites that went out when I pulled a fuse.

Fuses Good

Expert:  Randall replied 2 years ago.
O.K.............you want to find out if you have power to the unit on the t-stat and ECO. See the manual for how you do this. Do the ones for the DC side. R.J.
Customer: replied 2 years ago.

I read in the manual where it says reset ECO if tripped.

Could not find any thing in the manual that told me what the ECO is or where the ECO is located.

What do you mean by t-stat? I'm not an expert remember, that is why I am asking you.

 

Thank you for info on ac switch. didn't even know the water heater would work on AC. We at least have hot water.

But still need the gas part fixed.

 

 

Customer: replied 2 years ago.

I read in the manual where it says reset ECO if tripped.

Could not find any thing in the manual that told me what the ECO is or where the ECO is located.

What do you mean by t-stat? I'm not an expert remember, that is why I am asking you.

 

Thanks

Expert:  Randall replied 2 years ago.
Look at the manual like I gave you. There is a black rubber covering over the thermostat and ECO. Open the outside inspection cover and it is in the upper left hand corner. Push in on the two circles. That resets them. If you have a 12 VDC test light you can see if the power is getting to the control board. Or in and out of the switch. The red light on the switch tells you that the board is going into ignition and doesn't tell you there is power thru the switch. I would unplug the board and check the connections. Sometimes in a damp climate there can be some light surface corrosion buildup that interferes with the current transfer. Just taking a connection off and putting it back on is usually adequate to clean it off. Check those things and get back to me. R.J.
Randall, RVIA Certification
Category: RV
Satisfied Customers: 8283
Experience: RVDA/RVIA Master Certified Technician with many years experience.
Randall and 5 other RV Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Excellent reply, and also very quick. Really sounds like the Expert knows what he is talking about. I will be back to use your service when I need more help with my RV. Dutch USA
< Last | Next >
  • Excellent reply, and also very quick. Really sounds like the Expert knows what he is talking about. I will be back to use your service when I need more help with my RV. Dutch USA
  • Highly recommend this RV expert. Prompt, good and detailed answers were given. Very willing to help with genuine concern. I will ask for him next time. Jack USA
  • I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry. Stephanie P Elm City, NC
  • used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future. David L. Richmond, TX
  • 9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much. Phil Marysville, CA
  • Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible. Charles Walnut Creek, CA
  • As a single woman, I really appreciate an excellent and affordable opinion.
    Thank you Geordie, I will not hesitate to contact justanswer in the future!
    Sue Charleston, WV
 
 
 

Meet The Experts:

 
 
 
  • gene

    RV Mechanic

    Satisfied Customers:

    1100
    28 yrs exp in the industry
< Last | Next >
  • http://ww2.justanswer.com/uploads/barcoded06/2009-06-08_030842_gene.jpg gene's Avatar

    gene

    RV Mechanic

    Satisfied Customers:

    1100
    28 yrs exp in the industry
  • http://ww2.justanswer.com/uploads/unclebobsuncle/2009-02-19_010056_jaubu.jpg Nick's Avatar

    Nick

    RVIA Certification

    Satisfied Customers:

    655
    5 years RV repair and reconstruction, Fleetwood RV Training course completion.
  • http://ww2.justanswer.com/uploads/PR/PrimoTenora/2012-7-31_03315_Disneycool.64x64.JPG Steve F.'s Avatar

    Steve F.

    RVIA Certification

    Satisfied Customers:

    441
    Journeyman and Master RV technician, Mechanical & Aerospace Engineer. RVIA Technical Consultant
  • http://ww2.justanswer.com/uploads/rjgibbons408/2009-08-15_002559_scan001001.jpg Randall's Avatar

    Randall

    RVIA Certification

    Satisfied Customers:

    8162
    RVDA/RVIA Master Certified Technician with many years experience.
  • http://ww2.justanswer.com/uploads/gmplus72/2008-12-9_2615_just_answer.jpg Robert's Avatar

    Robert

    RV Mechanic

    Satisfied Customers:

    5678
    10 yrs. RV experience including Cummins North West, Country Coach, Monaco Coach - vendor certified.
  • http://ww2.justanswer.com/uploads/Guest/2008-01-30_172341_image0.jpg RIP ROBERT's Avatar

    RIP ROBERT

    R.V. TECH & MECHANIC

    Satisfied Customers:

    401
    35 plus years HANDS ON WORK TROUBLE SHOOTING & REPAIRS
  • http://ww2.justanswer.com/uploads/MU/muddyford/2012-6-13_1204_1.64x64.png Chris (aka-Moose)'s Avatar

    Chris (aka-Moose)

    RV Mechanic

    Satisfied Customers:

    263
    16 years of experience