How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask CounselorJules Your Own Question
CounselorJules
CounselorJules, Counselor
Category: Relationship
Satisfied Customers: 753
Experience:  Licensed Professional Counselor
92608932
Type Your Relationship Question Here...
CounselorJules is online now
A new question is answered every 9 seconds

Counselor Jules I have been trying to respond to you

Customer Question

Counselor Jules
I have been trying to respond to you for two days
I am currently on hold with customer service who asked if I wanted a refund.
I said no, I want to respond.
On my end it is saying I must lock the question, I push lock and it says access denied.
I'm still on hold more than 10 minutes later. I am speaking with Joe in the Philippines.
Please know that I am trying to get back to you.
I will request a refund for this message to you, but not the original question which I'd like to discuss with you further.
They promised to email me when they have straightened out this issue.
By the way I am Lisa, not Parren (I'm not sure where that name came from)
my email***@******.***
Submitted: 1 year ago.
Category: Relationship
Expert:  CounselorJules replied 1 year ago.
Okay :) I have been curious about how you were doing! Just keep in touch and I will look for your question! I do appreciate you messaging me and letting me know. I hope you get the situation resolved soon. Technology is wonderful and frustrating all at the same time!