I am working with a customer who had a good idea and I told him that. Than as the conversation continued, he became unkind and condescending when I asked him to explain to me what his experience was like. It wasn't a difficult topic, or one that would cause him personal grief, however what made him so defensive and nasty? He sometimes talks to me like I am stupid.
i thought he felt vulnerable right after i thanked him for a good idea and couldnt take the feeling of whst felt like a compliment, because he didnt feel like he was worthy of it so decided to keep me at a distance by next being condescending. I believe he may have low self worth and possibly depression , so needs to keep up a front? All these are thoughts I have.
So let me ask.. as a counselor, or mental health provider, when your customer, client or patient talks down to you, what are the reasons that one would behave like that ? How is the best way to respond? thank you ( i cannot get into specifics ). I asked him why he had a need to talk to me like that, and that their was nothing wrong with my question. This is not the first time I've experienced his superior attitude. insight appreciated... thanks Customer/p>