HI JA customer and thanks for writing.
Hi customer are you there?
Hi, are you there now?
oh my whats up with chat connection tonight?
my customer keeps disappearing?
Sorry my computer was acting up.
I do apologize for the wacky response and then the lack of any response at all. I had to step out and honestly didn't think I would receive such a quick response. I will monitor my email tonight and tomorrow.
Okay no problem and I am sorry if your computer is acting up as it can be so frustrating. I will continue to monitor the JA board tonight to look for you and if we are not able to connect will transfer this to Q And A and opt out so that the first available expert can help you. I will however continue to look for you over the next few hours.
Hope you find the answers you seek and that the outcome is good for you.
Or, rather, I'm here.
Hi yes of course, this is not acceptable.
let me try to help you on getting a refund from JA at this end.
yes of course you should not pay unless you have had a response and so far I have not been able to connect with you in chat.
I am alerting JA of this problem now.
I want you to know that I have worked here for a long time and this is highly unusual. We will get this righted for you right away.
Lets just get this refund going and then you can move on with this. I want to be certain you are reimbursed first. Thank you for your patience. Cathy