Perhaps this would be a better question to send to the 'legal experts' at 'Just Answer.'
I would suggest you contact 'Just Answer' immediately, to see if this question would be better suited in their legal category. You can view their web site to learn on how to make 'customer service' or 'expert category' inquiries.
Also, perhaps you can contact the 'Bar Association' in your area, and request a lawyer who would specialize in this area of law.
If financial affordability is an issue, I would suggest you mention this when seeking a referral. Perhaps they can recommend an attorney, or a legal clinic they can send you to, that can assist you for a more affordable fee.
In addition, sometimes the Bar Association Referral Service will refer you to attorneys who will handle the case for free, (a.k.a. pro bono.)
If you should see an attorney in-person, be certain that you provide the lawyer with copies of all of the pertinent documents, such as the confirmation number you mentioned, etc...
I would suggest you begin contacting a lawyer immediately, as there may also be a 'time limit' on this type of a case also known as the 'Statute of Limitations.'
An attorney would be able to provide you with the specifics of the 'time limit' this type of a case would have, as well as how to best handle this matter, legally.
As stated above, this type of a question would probably be better answered by an attorney.
Good luck!, and best wishes.
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