Here is a copy of the email I sent Customer service.
I asked, and got an acceptable answer for $9. I thought I made a $10 deposit into my account to pay the expert, thinking she would receive the $11 which includes your $1 match. Our bank says it is two separate transactions. Her $9 and your $10. I am on a fixed income and am requesting $9 back. The extra dollar was intended for her. I would use this service again but will pay for it at that time.
Thank you for your help,