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Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 714
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Modom has been changed need to acess Neflex, Just in

Customer Question

Modom has been changed need to acess Neflex
JA: What's the make/model number of your device? How old is it?
Customer: Just in stalled, model number is ***** bar code
JA: How long has this been an issue? What happened right before this popped up?
Customer: New modum to replace a defective one
JA: Anything else you want the video expert to know before I connect you?
Customer: no
Submitted: 11 days ago.
Category: Recorders and Players
Expert:  Aric replied 11 days ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. I'm reviewing your details now and will reply shortly.

Expert:  Aric replied 11 days ago.

I need to know the full brand and model number off of the device you access Netflix with (if it's a Blu Ray player, Roku, etc.- I need to know exactly what you have).

Expert:  Aric replied 11 days ago.

If you need assistance here, just let me know! Thanks.

Customer: replied 11 days ago.
rOKU
Expert:  Aric replied 11 days ago.

Which Roku- that make 6 models??

Expert:  Aric replied 11 days ago.

You need to reset the Roku to factory settings and then enter the new router password, so in order to tell you how to do that I need to know which Roku you've got. Any idea?

Expert:  Aric replied 11 days ago.

Are you still there?

Expert:  Aric replied 11 days ago.

I'm here to assist you now, but if you're unable to engage at this time, then simply reply back when you are able. I will respond later when available.

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