Recorders and Players
Recorder Player Problems? Ask a Technician for Answers ASAP
Hi welcome to just answer
What is the model of the blue Ray?
Who is your Internet service provider?
Have you ever tested your connection speed?
Run this test from your pc or tablet and report back to me both upload and download speed.
It looks like your Internet service provider connection speed is the problem here.
Here is a link that shows your connection speed requirements.
You need 5.0 Mbs to get the quality signal.
My suggestion is to talk to your service provider to up the connection speed of your line in order for it to work properly.