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Louie, Technician
Category: Recorders and Players
Satisfied Customers: 714
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Help. My new Roku is smarter than I am. Roku 2. Just got it

Customer Question

Help. My new Roku is smarter than I am.
JA: What's the make/model number of your device? How old is it?
Customer: Roku 2. Just got it yesterday from Amazon. Rebuilt.
JA: How long has this been an issue? What happened right before this popped up?
Customer: I am getting "not supported" blue screen. Plugged in to Hdmi 3 on tv
JA: Anything else you want the video expert to know before I connect you?
Customer: It's a simple remote. Not enhanced.
Submitted: 1 month ago.
Category: Recorders and Players
Expert:  crash2199 replied 1 month ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 1 month ago.

Unplug the Roku box from the power cord

Wait 30 seconds

Plug it back in again

Check to see if the issue continues

Customer: replied 1 month ago.
Okay
Customer: replied 1 month ago.
Typing is good enough
Expert:  crash2199 replied 1 month ago.

Unplug the Roku box from the power cord

Wait 30 seconds

Plug it back in again

Check to see if the issue continues

Customer: replied 1 month ago.
Ok
Expert:  crash2199 replied 1 month ago.

Thank you -- let me know how it goes

Customer: replied 1 month ago.
Still blue. Light on roku flashing
Expert:  crash2199 replied 1 month ago.

Did you buy it from a seller on Amazon or Amazon company directly?

Customer: replied 1 month ago.
Do I need to disconnect cable? It's on hdmi 1.
Expert:  crash2199 replied 1 month ago.

You can remove the HDMI cable and connect it again

Customer: replied 1 month ago.
You gonna help?
Expert:  crash2199 replied 1 month ago.

You can remove the HDMI cable and connect it again

Customer: replied 1 month ago.
I did.
Expert:  crash2199 replied 1 month ago.

Did you buy it from a seller on Amazon or Amazon company directly?

Customer: replied 1 month ago.
Seller. Blue's. They gave me your number
Customer: replied 1 month ago.
BLUTEK. I hate auto correct.
Customer: replied 1 month ago.
You've been slow and no help. Low rating for you and a refund for me.
Expert:  crash2199 replied 1 month ago.

I am sorry to hear that as I have provided a response to you within 1-2 minutes of your reply each time.

Best of luck to you in the situation.

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