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Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 715
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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The Geek squad was here on Friday, hooked up my firestick

Customer Question

HI! The Geek squad was here on Friday, hooked up my firestick and an antenna. The firestick required replacing the new amazon batteries and everything was up and good on Friday and Saturday. On Sunday I had no Wifi...worked with Spectrum and got the blue ray and laptop to connect to wifi , but not the firestick, it does not work.
JA: What's the exact make and model of your television? And what have you tried as far as getting this connected goes?
Customer: Samsung UN46FH6030F XZA. It may be in my Best Buy records
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It stared Sunday, two days after it was installed. It worked perfectly for 2 days. I re-booted everything, the cable co. reset my modem. I got my laptop and blueray to work but tnot the firestick.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Recorders and Players
Expert:  Michael replied 1 month ago.

Hi I am Tech Mike, are you saying after rebooting everything works except the fire stick?

Also are you using the correct port to view what the fire stick outputs?

And, were any wires disturbed then the fire stick wouldn't work?

Thank you

Sincerely

Tech Michael