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Ask Nathan Your Own Question
Nathan
Nathan, Technician
Category: Recorders and Players
Satisfied Customers: 23085
Experience:  Electronics technician for install, troubleshooting, and repairs.
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I have two #1 and 1 #2 Rokus and need the password for

Customer Question

I have two #1 and 1 #2 Rokus and need the password ***** Home-1DC22
JA: What's the make/model number of your device? How old is it?
Customer: they are #1 tc2-R1007 model2710X
JA: How long has this been an issue? What happened right before this popped up?
Customer: there was a problem with Comcast an the password ***** changed
JA: Anything else you want the video expert to know before I connect you?
Customer: no
Submitted: 7 days ago.
Category: Recorders and Players
Expert:  Nathan replied 7 days ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 7 days ago.

It sounds like you are referring to your home wifi network password.

There are a few possible ways to get (or change) your password:
1) You can look for a sticker on the back/side of the router, which indicates the factory default (key/passphrase). Note this only works if the password ***** never changed/customized when the router was initially configured
2) You can access the router configuration menu via a computer that is already connected to the router, either via wifi or wired ethernet. This lets you view/change the password.
3) you can do a factory reset of the router, clearing all settings, and allowing that default password ***** function again. Doing this results in having to update the password ***** all devices.

Of these options, I'd suggest #2, but I'll be happy to give more info on any of them. If you can let me know the make/model of the router, I'll give you the basic steps to access the router setup. Or, if you aren't comfortable doing so yourself, I can do it for you remotely.

Expert:  Nathan replied 2 day ago.

Hello, it appears your question is still open.

Do you need more help with this?
If so, just reply back on this page. If I’ve answered your question, please let me know you are satisfied, to conclude our session – this is the only way I am credited for my work.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Nathan