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Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 714
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Got 2 Roku codes.what now? it is a roku2.8 monthsold I

Customer Question

got 2 Roku codes.what now?
JA: What's the make/model number of your device? How old is it?
Customer: it is a roku2.8 monthsold I guess.
JA: How long has this been an issue? What happened right before this popped up?
Customer: kept getting message on screen saying "this cannot be displayed"i could hear but not see a picture.i then pressed the reset and my troubles began.i have tried following pc instructions.no luck.
JA: Anything else you want the video expert to know before I connect you?
Customer: help.get me on line.i am not special-ed but I am 76 years old.
Submitted: 2 months ago.
Category: Recorders and Players
Expert:  Aric replied 2 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. I'm reviewing your details now and will reply shortly.

Expert:  Aric replied 2 months ago.

You are online- the issue now is a communication issue between the Roku and the TV. I need you to reply back with the model number off of the back of the TV in order to help you.

Expert:  Aric replied 2 months ago.

I'm not sure if you're having problems replying? Please don't try to reply to the e-mail the site sends you. Instead use the link to get to the site page and reply here.

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