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Shahid
Shahid, Technician
Category: Recorders and Players
Satisfied Customers: 10654
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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Have roku stick, lost remote, ordered replacement. but does

Customer Question

have roku stick, lost remote, ordered replacement. but does not have reset button
JA: What's the make/model number of your device? How old is it?
Customer: wireless: AC3A7A1ASEE9 SERIAL NO:2LA4C171563
JA: How long has this been an issue? What happened right before this popped up?
Customer: IS ON BACK OF HDMI plug in
JA: Anything else you want the video expert to know before I connect you?
Customer: just want to pair new remote
Submitted: 2 months ago.
Category: Recorders and Players
Expert:  Shahid replied 2 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 2 months ago.

Please go to following Roku link and try the suggestions mentioned there to pair the remote and reply back with the result.

https://support.roku.com/article/208755708-what-to-do-if-you-have-problems-with-your-roku-remote

Thanks.

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